Shipping policy

Last Updated: August 18, 2026

Thank you for shopping with Xiehuang Sheng Store. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

Shipping Area

Xiehuang Sheng Store currently ships to addresses within the United States only.

Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery generally takes:

3–7 business days

Please note that the estimated delivery time does not include the 1–3 business day processing period.

Delivery times may vary due to weather, holidays, carrier delays, transportation disruptions, or other circumstances outside our control.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping or another shipping promotion is available, the applicable terms will be shown at checkout or with the promotion.

Order Tracking

After your order has shipped, you may receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active or update in the carrier's system.

Multiple-Item Orders

We generally make reasonable efforts to ship items from the same order together. However, some items may be shipped separately depending on inventory availability, fulfillment arrangements, or carrier services.

If your order is shipped in multiple packages, you may receive separate tracking information.

Shipping Address Changes

Please make sure your shipping information is complete and accurate when placing your order.

If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered fulfillment or has shipped.

Delayed Shipments

Occasional shipping delays may occur because of severe weather, holidays, carrier disruptions, transportation issues, or unusually high shipping volumes.

If your package is delayed, please first check the latest tracking information provided by the carrier.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors.

You may also contact the carrier for additional delivery information. If the package remains missing, contact us with your order number and tracking information so we can assist you.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us promptly.

Please provide your Order ID, a description of the issue, and clear photos of the product and packaging when applicable. We will review the issue and provide appropriate assistance.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may enter processing quickly, we cannot guarantee changes or cancellations after fulfillment has begun or the order has shipped.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

Xiehuang Sheng Store

Store Name: Xiehuang Sheng Store

Telephone: (201) 920-1185

Email:dawidpich696@gmail.com

Address:1703 65th St, Brooklyn New York 11204, United States